Help Center & Escrow Dispute Protection
Protected by immutable double-entry USD escrow accounting, Didit KYB/KYC verification, and 2-hour VIP SLA resolution.
Frequently Asked Questions
How does the Flutterwave USD Escrow Vault protect both guests and hosts?
When a booking is confirmed, the guest's 50% deposit (or 100% split-payment contributions) is locked in an immutable USD Escrow Vault. Funds are never commingled with operational accounts. Upon QR Door Check-In at the venue, the payout is automatically released to the host's US ACH bank account.
Is Didit Business/Identity Verification mandatory for hosts?
No! Didit verification is 100% optional. We welcome independent private chefs, pop-up supper clubs, and unincorporated villa hosts. However, completing Didit Business KYB or Individual Host KYC awards a +100 Priority Ranking Boost and a Verified Trust Badge in search results.
What happens if a host cancels or the space materially misrepresents its capacity?
You can trigger an instant Escrow Dispute Freeze below within 24 hours of the event start time. Freezing the vault halts automated ACH disbursement while our Trust & Safety SLA team reviews the signed booking contract and check-in telemetry.
How do Group Split-Payments handle refunds if an event is cancelled within the free window?
Because every contributor's deposit share is tracked as an atomic ledger entry in our Marketplace Financial System, a cancellation within the policy window automatically refunds each guest's exact contribution back to their original US card or Apple Pay method.
Looking for Host Verification or Payout Ledger Audits?
Hosts can inspect real-time ACH settlement waterfalls in the Host Payouts Ledger or upgrade their priority rank in the Didit Verification Center.
File an Escrow Hold Dispute
Submitting this form places an immediate cryptographic hold on the booking's USD escrow vault (`ESCROW_DISPUTED`) until an arbiter reviews evidence from both parties.